Mar 31, 2026
AI can answer faster, personalize at scale, and automate entire customer journeys, but it can’t make someone feel seen.
In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when...
Mar 24, 2026
In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations.
Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural...
Mar 17, 2026
Most organizations don’t have an AI problem — they have a human readiness problem.
Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn’t immature technology. It’s that workforces, roles and leaders haven’t been prepared for what AI...
Mar 10, 2026
How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can’t scale AI without redesigning how software gets built.
In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and...
Mar 3, 2026
AI hype isn’t slowing down, and for cybersecurity leaders, that’s exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind.
In this preview of the Opening Keynote...